Contact Us

Contacting the HPC Help Desk
When to Contact HPC Help Desk Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions.
Hours of Operation 8:00 a.m. - 8:00 p.m. Eastern, Monday - Friday (excluding Federal holidays).
Phone Number 1-877-222-2039 or (937) 255-0679
Fax Number (937) 656-9538
Help E-mail help@helpdesk.hpc.mil
Accounts E-mail accounts@helpdesk.hpc.mil
After Hours Calls, e-mails and tickets received after normal operating hours will be addressed the following business day.
Mailing Address DoD HPCMP HPC Help Desk
AFRL/RCM
2435 Fifth Street
Wright-Patterson Air Force Base, OH - 45433-7802
Ticket Requests Active users may submit tickets from the HPC Help Desk ticket system.
Inactive users may submit tickets from the Inactive User Help Ticket.
Contacting the Navy DSRC
When to Contact Navy Users should contact the Navy when assistance is needed for after-hours support and for support services not provided by the HPC Help Desk
Hours of Operation 8:00 a.m. - 4:30 p.m. Central, Monday - Friday (excluding Federal holidays).
Phone Number 1-800-993-7677 or (228) 688-7677
Fax Number (228) 688-4356
Help E-mail dsrchelp@navydsrc.hpc.mil
Accounts E-mail hpc-accounts@navydsrc.hpc.mil
After Hours Outside HPC Help Desk prime hours, the Navy DSRC can be contacted for assistance. The Navy DSRC is staffed 24 hours per day, seven days per week.
Mailing Address Navy DoD Supercomputing Resource Center
1002 Balch Boulevard
Stennis Space Center, MS 39522-5001
Ticket Requests N/A